Grand China Wok Buffet (Town Square Mall)

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2421 Vestal Pkwy
Vestal, NY 13850

Phone: (607) 770-1268

Neighborhood: Vestal

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This restaurant has been reported as permanently closed. Click here if it has reopened.

Monday:Closed
Tuesday:Closed
Wednesday:Closed
Thursday:Closed
Friday:Closed
Saturday:Closed
Sunday:Closed

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Reviews for Grand China Wok Buffet (Town Square Mall)

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  4.4 stars - Based on 13 reviews

5 star				11 reviews	85%
4 star				0 reviews	0%
3 star				0 reviews	0%
2 star				0 reviews	0%
1 star				2 reviews	15%

Top Reviews of Grand China Wok Buffet (Town Square Mall)

01/19/2014 - S.D. Flouton
THANK YOU JENNIFER FOR YOUR COMMENTS ON THE CHINESE RESTURANT IN THE TOWN SQUARE MALL. WE HAVE BEEN MEANING TO TRY IT. BUT IF THEY TREATED YOU LIKE SCUM THEY WOULD ASK US TO LEAVE RIGHT AFTER ENTERING. WE ARE A MUSCULAR DYSTROPHY FAMILY COMPLETE WITH HARD WARE. I DO SPEAK MY MIND WHEN I FEEL ITS THE RIGHT THING TO DO.I WOULD CALL OUR LOCAL NEWS STATION WHILE CONFRONTING THEIR RUDNESS. OR BETTER YET USE MY SMART PHONE & TAPE IT.

02/11/2011 - Jennifer
This Chinese buffet eatery provided bad service. Most of their wait staff did NOT smile at all! Their expression indicated that they were not happy about our dinning at their place. We initially thought it was their usual expression until we saw how they treated other non-Asian customers with BIG smiles. We considered this a racial discrimination—sadly enough they discriminated their own ethnic group.

Throughout the entire experience, their staff kept walking by and glancing over our table as if they were trying to see when we would finish and leave. We had been there several times and, at least five out of those instances, the waiter took away all our chopsticks and spoons when we were still eating! (We certainly did not put our chopsticks and spoons in our plate or signal anything.) It was very rude! How could we continue eating without our chopsticks? Apparently, they were asking us to leave.

Then it’s the food. It seems like they offer the same variety every day, lunch and dinner. It was a quite boring combination. The only things that attracted us there are crab legs, shrimps, and egg tarts. Unfortunately, they seemed to have discerned our intention. The “turnover rate” of the aforementioned items became extremely slow whenever we were there. (We have friends with whom to compare our experience.) The staff often left a few crab legs submerged in water on the bottom of the tray for more than an hour without adding more crab legs. As for egg tarts, there were only one or two extremely dry and cold egg tarts left when we were there. Instead of refilling the tray with fresh egg tarts, the staff let the cold ones sit there and after a while took away the tray. No new egg tarts for the rest of our stay.

Grand China Wok Buffet should understand that we paid the same price to eat there. We are also their customers and therefore should be treated equally. Their actions not only alienated us but also our friends and relatives with whom we shared our unpleasant experience. We will keep spreading the words unless they stop treating us like second-class customers.