Delivery
No
Payment
Credit Cards Accepted
Parking
Yes
Good for Kids
Attire
Alcohol
Reservations
Cuisines:
Juice,
Smoothies,
Gluten-Free
Price Point
$$
$ - Cheap Eats (Under $10)
$$ - Moderate ($11-$25)
$$$ - Expensive ($25-$50)
$$$$ - Very Pricey (Over $50)
WiFi
Yes
Outdoor Seats
Add a description here.
04/04/2023 - Julio
Upon arriving, the manager and I entered together. She sat and started eating her lunch. It looked like an item from Starbucks. I ordered two drinks and waited. As I waited, about 4 customers ordered after i did and received their drinks. After about 30 min of waiting, I asked when my drinks were going to be ready. The attendant told me they were almost ready.
I no longer wanted to wait and asked for my money back. They called over the manager, who was still seated finishing her lunch (Starbucks item), a Caucasian lady, mid 30s.
She walked over almost bothered and said it takes long to make fresh drinks, and besides, you came at a busy time. I told her my fresh drinks took long but not for the 4 customers that ordered after I did?
She returned my money and sarcastically said you would get your money in 4 to 5 days, as if to try to bait me to argue.
The unfortunate thing about this incident is that it occurred in front of the manager. As a manager and seeing that it was a busy time and letting her employees struggle, as she is sitting there eating for over 30 minutes and not helping shows the type of management this establishment has. The role of a supervisor or manager is to assist their employees even if it's your lunch time.
Nekter, it's time you revisit this managers training because her failure to act will further cost you to lose more business and customers. Rest assured, I won't go back as well as the other 2 customers that left before ordering due to the long wait time to order and receive your order.
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