3.1 review_stars 
 |
#4 out of 57 restaurants in Matteson
($), Chicken, Wings
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Location Icon 4527 Lincoln Hwy
Matteson, IL 60443
Phone Icon Phone: (708) 283-2100
Neighborhood Icon Neighborhood: Matteson

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Restaurant Details

Delivery
No

Payment
Credit Cards Accepted

Parking

Good for Kids
Yes

Attire
Casual

Alcohol
No

Reservations
No

Cuisines:
Chicken, Wings

Price Point
$

WiFi
No

Outdoor Seats
No

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Reviews for Harold's Chicken Shack

#4 out of 57 restaurants in Matteson
#1 of 6 Chicken in Matteson

Top Reviews of Harold's Chicken Shack

review_stars 06/16/2024 - Ryan T.
I am here to ensure that your experience with our fried chicken food is always fresh and delicious. When you call in your order, rest assured that it will be hot and ready just the way you like it, even if there's a bit of a wait. I recommend trying our 6 or 8 wings with hot and mild sauce - a favorite among many customers, including myself as a native Chicagoan. Thank me later for the tip on adding extra sauce!

review_stars 05/17/2024 - Tristan M.
Great food!

review_stars 06/14/2020 - Delisa Thomas
As a frequent customer to Harold's in Matteson, particularly of the African American community, I was deeply disappointed in the lack of service I received on Friday June 12. I have two food allergies so when I called to ask if any of the food in the restaurant was made with MSG or High Fructose Corn Syrup I received a very rude response from the manager. I politely asked about the my allergy and I was told "Then you shouldn't eat here". After this response, I immediately decided to no longer do business with this location. My family member then went in the restaurant to discuss the issue in the person with the manager. The manager lied and told him that he explained to me that for my safety it was best to not eat at the location. He then claimed that the reason that he was short with me was because they were very busy. I am highly upset with the service my family and I received from this location. For the manager to present himself in two different forms is highly disrespectful. On the phone with me, he made me feel like I should have never called in the first place to inquire about my allergy. He also told my family member that because of COVID-19, they can not keep track of what is in their ingredients which is hard to believe. As a former restaurant employee, we are required to keep track of all ingredients in order to accommodate ANYONE with food allergies. During this time of social unrest and racial tension in America, I have chosen to support Black-owned and operated business; however, it is impossible to do so with POOR customer service. I refuse to spend my money at a black business that does not respect or understand health challenges of someone else in the black community. I do not experience these issues at other non-black owned restaurant. Why is it that black owned businesses refuse to show respect to their customers? As a result of my disappointment, I do not recommend the Matteson location of Harold's to anyone in the area. You will do yourself a favor by driving an extra few miles to the Homewood or Frankfort location. I will NEVER go to the Matteson location again.

review_stars 06/01/2017 - Shay
We ordered our food at 4:30 and they didn't start it til 6:30. This has got to be the SLOWEST food joint I ever came across. Will not be giving them my business ever again! Slow as hell.

review_stars 02/02/2017 - angie
the food we received was cold and I called to report it I hate pre cooked food I will continue to go to Homewood where food is always fresh.


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