4.2 review_stars 
 |
#259 out of 297 restaurants in Fairbanks
($$), Pizza, Subs, Sandwiches
Hours today: 11:00am-5:00am
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Location and Contact


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Location Icon 209 3rd St
Fairbanks, AK 99701
Phone Icon Phone: (907) 474-3900
Neighborhood Icon Neighborhood: Fairbanks

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Hours

Open Today:
11:00am-5:00am
Monday11:00am-5:00am
Tuesday11:00am-5:00am
Wednesday11:00am-5:00am
Thursday11:00am-5:00am
Friday11:00am-5:00am
Saturday11:00am-5:00am
Sunday11:00am-5:00am

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Restaurant Details

Delivery
Yes

Payment
Accepts Credit Cards

Parking

Good for Kids

Attire
Casual

Alcohol

Reservations

Cuisines:
Pizza, Subs, Sandwiches

Price Point
$$

WiFi
No

Outdoor Seats

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Reviews for Sicily's Pizza

#259 out of 297 restaurants in Fairbanks
#18 of 23 Pizza in Fairbanks

Top Reviews of Sicily's Pizza

review_stars 05/11/2024 - Katia F.
Divine!

review_stars 06/25/2021 - Dustin
This place is terrible. The food is "Average" or below average but not terrible in most cases. When its 2am and you really want something they offer its better than nothing. The sauces are sub par. I opened a maranara sauce packet and it looked like that dark thick old tomato paste. Their Garlic butter is sub par. Its like a watery version of Papa Johns sauce with less flavor.

They have an app that constantly messes up and can overcharge or undercharge you depending on how you work it. like adding an item with extra toppings will increase the price but taking items off does not reduce the price (which is pretty standard for most places) but once you add it to your cart is you make the number 2 instead of 1 and then go back to 1 it defaults the price back to when it had no extra toppings. I have reported this multiple times.

The website isnt much better. It is very poorly coded so much that it once told me my first name was invalid. It wont even accept one of my credit cards entirely for no apparent reason. tells me the date is wrong format when its not.

The customer service is TERRIBLE. I recently got "banned for life" from ordering because they messed up my order and refused to fix it. I called them told them all of my sauces were missing (quite a bit) and they offered to bring them out but by the time they got back it would have been stone cold because it didnt even arrive very warm in the first place.

They told me they wouldnt remake the order.. but that they would come get the food and refund me and I could replace the order if I wanted. (which is the exact same thing lol) Then they call me and tell me they canceled my second order. I tell him that the answering service lady told me that I could do this and the man who called me refused. I told him to work that out with her.

They later show up and try to bring me the sauces as im walking out to hand them the food. He tells me they wont remake the order. Im like thats fine just refund the whole thing.

I call the lady back and she tells me she never said i could reorder the food. And that I am banned from ordering. (based on their website and app i HIGHLY doubt that they have the infrastructure to manage and maintain a banned account) . But the lady wouldnt listen to me. I was trying to explain to her how i used what she told me to place a second order and she just would not shut up. she kept talking over me. told me she "didnt have to listen to me" and i had to call back 3 times to get her to listen long enough to get my second order refunded.

It was very unprofessional. I Highly recommend if you are in the mood for late night food... DONT GO HERE.. go get Airport way family restaurant. THIS PLACE SUCKS


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