4.3 review_stars 
 |
#186 out of 375 restaurants in Sherman Oaks
($$), Coffee Shop
Hours today: 7:00am-6:00pm
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Location and Contact


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Location Icon 15060 Ventura Blvd
Sherman Oaks, CA 91403
Phone Icon Phone: (818) 290-3570
Neighborhood Icon Neighborhood: Sherman Oaks

Hours

Open Today:
7:00am-6:00pm
Monday7:00am-6:00pm
Tuesday7:00am-6:00pm
Wednesday7:00am-6:00pm
Thursday7:00am-6:00pm
Friday7:00am-6:00pm
Saturday7:00am-5:00pm
Sunday7:00am-2:00pm

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Restaurant Details

Delivery
No

Payment
Credit Cards Accepted

Parking
Garage, Street

Good for Kids

Attire
Casual

Alcohol
No

Reservations

Cuisines:
Coffee Shop

Price Point
$$

WiFi
Yes

Outdoor Seats
Yes

Restaurant Description

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Reviews for Tortoni Caffe

#186 out of 375 restaurants in Sherman Oaks
#12 of 22 Coffee Shop in Sherman Oaks

Top Reviews of Tortoni Caffe

review_stars 05/02/2024 - Ivy S.
Great

review_stars 08/20/2020 - MenuPix User
I would recommend not coming here if you want your coffee a certain way and rude people.

I've tried giving this place a chance, but they continuously keep getting my order wrong. This is my fourth time asking for no foam in my latte.

I never check before I leave because I'm always in a rush or the store is full of people who really aren't social distancing. So my goal is to get in and out quick.

Today that wasn't the case I wasn't in a rush and store wasn't packed with non socially distanced people.

So, I took the time to ask and reiterate there's no foam in my coffee when it was ready and the man who made my drink said no.

I proceeded to check my coffee before leaving & again there was a lot of foam.

I went back and showed the coffee foam to the man who made my drink & his FIRST WORDS were that's not a lot of foam. This is extremely rude and horrible customer service. NO FOAM means no FOAM.

He didn't even offer FIRST to remake it or apologize for the foam that's clearly in the cup, but would rather make up an excuse stating that's not a lot of foam.

I'm sorry, but I ordered no foam and a smart remark isn't warranted. Especially when I as a customer wasn't being rude and simply asked a question.

This is really disheartening and recommend not buying coffee from this place.

I don't understand the good reviews, as this establishment is entitled and it clearly shows just from my interaction over FOAM in my latte.

His first words about the foam is entitlement to me; because when you say that's not a lot of foam you're clearly making the drink the way you want it which is entitlement!


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