Delivery
No
Payment
Credit Cards Accepted
Parking
Parking Lot
Good for Kids
Yes
Attire
Casual
Alcohol
No
Reservations
No
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22 reviews | 58% | |
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14 reviews | 37% | |
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01/02/2025 - Morgan
Best bagel place around awesome service. Awesome food!
04/18/2024 - Kingston A.
Excellent
08/20/2023 - Dr. Ron
Heaven. Beautiful farm fresh foods. Delicious big chewy fresh bagels in creative variety. Bialys are prize winners. Boss and staff make you feel like family.
08/19/2023 - Scott V Bancroft
Best Bagels Around.. The Owner and the Worker's Are Awesome Hardworking And Friendly People. 👌 ðŸ‘
07/03/2022 - Randall
I'll start as if this was a eulogy for an uncle that I didn't really like but at family gatherings was the only one that I could stand. When my wife and I first moved to the area 2 years ago we were a bit shell shocked by the limited culinary options compared to where we came from. With us both working full time and cooking dinners for the majority of the week, enjoying someone else making breakfast for us is an anticipated weekend pleasure that we would indulge in at Hamburg Hot Bagels but will be seeking a new bagel shop.
Hamburg Hot Bagels is a nice place but by no means a caliber of superiority. We've enjoyed their food weekly with and without out of town guests and appreciated that they were often busy so we'd always order ahead and patiently wait in line. Today was a similar expectation but with disappointing results both on a quality and customer service level. I'd like to reiterate that making bagels and breakfast sandwiches isn't rocket science, it's not solving world hunger, nor curing Covid so customer service is a huge part of the business. Hamburg Hat Bagels is not a Michelin star restaurant in Paris or a modern bagel shop pumping out new methods or funky flavors, it's just a deli at best that has fresh bagels.
My wife is about to give birth, literally in 1 week, so obviously her requests can be a little different so today she wanted a sausage egg and cheese with half of the sandwich with jalapeño cream cheese. He said he would put the cream cheese on the side and I asked him to just put it on because obviously there's a sense of haste when feeding pregnant women. I get it, trust me, I worked in the food industry as a pastry chef, bar tender, cater waiter, and everything in between but at the end of the day if you run an establishment that is made to order breakfast food then you accommodate. We ordered about 20 minutes in advance and when I walked in I was surprised to hear my order being discussed by the bald gentleman that usually is very helpful mentioning the guy ordering this half jalapeño cream cheese sandwich as being a pain in his -ss. At the same time I was telling another guy behind the counter my order, because he asked me, and then the bald guy throws his hands in the air and literally yells "Sir your order is being made please wait". So I walked out to my car where my pregnant wife was waiting to see if she'd been having any more contractions.
So, I walk back in and again the bald guy has something to say telling me that he lost his voice calling me that my order was ready. Then sarcastically explains that he even made my wife's sandwich half jalapeño cream cheese but he wanted me to do it. I asked him if it was a problem to make the sandwich as I asked because he seemed a little upset and then he said no I just wanted you to do it. I then asked him if he wanted me to come back there and make my entire order as well because it wasn't rocket science. Again I asked him if there was a problem and told him that I come to this place weekly but he starts talking about how we made it to the moon and bla bla bla"¦ so I paid and left not dragging on the distasteful display of immaturity and lack of customer service.
My uncle was a good man, oh wait, this is a food review not an actual eulogy though I sort of wish I was dead for wasting so much time and money on this business. We were loyal customers but at the end of the day, I could get better bagels 10 other places within the same travel time we just happened to commit to this place. Hamburg Hot Bagels is a busy place so they won't miss us but when it comes to the principle of taking care of customers, pregnant or not, they need a lesson and they need to wake up. Shame on you for acting so poorly today - my family and friends will never give you business again.
Happy 4th of July.
10/23/2021 - Hallie
They are such NICE people. I have never encountered a rude person in there as I have other places. The Bagels and sandwiches are ALWAYS fantastic. Never had one problem. They are my go to place for breakfast or lunch.. if they were opened for dinner I would eat there too.
04/28/2020 - MenuPix User
Best bagels around.
03/08/2020 - Fiona
You really cant go wrong here! Friendly service and great food..
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