Reviews for Universal Bar & Grill

11/28/2024 - Dennis H.
Five stars all the way for this fantastic spot! Had a blast experiencing the cool music venue vibes and sipping on some tasty mojitos. The friendly staff and groovy atmosphere make it my new favorite hangout for good times and great tunes.

07/07/2024 - Kar A.
good

03/22/2023 - MenuPix User
ISSUE: Business Overcharged and DID NOT DISCLOSE their POLICY and PRICE increase to Customers

This was my 4th visit to Universal Bar and Grill and I never really had any issues with them until Tuesday in March. My friends kept encouraging me and my wife to come to the Karaoke Night on Tuesdays. I know its customary to order food, drinks or both at a particular establishment if you're participating in Karaoke.

The overall establishment was clean, and the bartender was Tessa. I decided to open a tab for food and drinks"¦I ordered $46 of food plus 2 soft drinks. While we were there the bartender Tessa asked us if we would like additional refills. My wife said yes and when I received the bill, I noticed I was charge for 4 Soft Drinks, when I only actually ordered 2 only. When I questioned my bill, I was told by Tessa that only the 1st refill was FREE and after that I was charged for each additional drink.

We were never informed about the Company Policy that we would be ADDITIONAL CHARGE for drinks after the 1st REFILL. Nowhere does this POLICY STATE this in the Restaurant Menu or POSTED noticeably visible in the view of the customers. I would have re-consider the additional refills, if this was disclosed.

When I reviewed the menu, it said that Soft Drinks were priced at $3.50, but we were charged $4.00, and this error is not something that I would have necessarily had an issue. But it was brought to my attention when I noticed I was double charged. When we spoke with the manager Miguel a few days later, he came up with the answer and said there was a Karaoke FEE of $0.50 per drink??? What???

The food overall was okay and nothing spectacular, the Nacho Supreme was somewhat small for the price. Nothing special with the Caesar Salads or Burgers. I wouldn't recommend this place for the food!

RECOMMEND paying for the food and drinks as you get it and don't leave your credit card on an open tab, this way you can challenge the ticket before being charged.

To note, we spoke with another employee, name Jez, she said that the drink refill was mentioned to her.