Reviews for Abigail's

07/24/2024 - Bernie G.
During a recent event in Salisbury, I had the pleasure of experiencing Abigail's as part of a larger tour. Despite the bustling crowd, the bakery exuded a vibrant and inviting atmosphere. The staff were efficient and friendly, maintaining a good selection of treats amidst the busy flow of customers.

06/20/2024 - Mrs K.
Inspirational

10/26/2022 - MenuPix User
I have ordered from Abigail’s for many occasions since she opened her doors in Salisbury. I have used her for both my baby showers and birthdays. Today I experienced the worst customer service I’ve ever had. I walked in asking to order a custom cake and if I could speak with someone in person instead of email due to having a detailed order that may have been confusing or lost in translation. I was told by her assistant I’m guessing, that only Abigail could sit down to take cake orders. At that time Abigail approached the counter, never to greet or acknowledge that I was standing there. Abigail asked her assistant “What is it”? Her assistant informed her that I was there to make a cake order. Again, with no acknowledgement to HER customer what so ever, she says “oh yeah, email” to her assistant, and turned to walk away. Never once did I receive a greeting, eye contact, information on how or if possible, when I could sit down with her to order my cake. I find it disgusting for any business owner, and a small business owner at that, to personally treat a customer the way I was treat. I walked out of her bakery almost in tears. Today was the last day I will ever step foot inside Abigail’s Bakery.