Reviews for Noodles & Company

04/15/2021 - Dennis
The one star is not for the quality of the food (because it won't let me do ZERO stars), but for the ineptness of their manager Gina with a "G" and Steve who i really don't know who he is. On 3/29/2021 I went to pick up lunch for 4 co-workers and myself. The total bill was just shy of $56. When I tapped my card the reader gave me the spinning circle for at least 2 minutes. The girl who rang the order went to get the manager. When she got back i'm guessing the screen went to sleepmode and she touched it to wake up the system. When she did my card reader said accepted. The two of them insisted it didn't so I inserted the chip and rang out the order. That night I saw two charges pending. Didn't worry yet. Two days later i checked the account I charged the account to and saw i was double billed for the order. It was POSTED. Went back to the store and spoke to "the manager" who introduced herself as Gina "with a G" and how she worked there forever and was there 50+ hours per week. I explained the problem. She went to the "back" and came back to tell me she could only find one charge. After talking a few minutes longer i was told by her to go to my bank to get this straightened out. I said the bank didn't charge me twice you did. I have worked,and still do, in industry that uses cash drawers so I am familiar with how to balance a till. She tells me thewent to the store at about 6pm. Gina walked out of the back room with her mask around her chin and did recognize me. We spoke about the issue and why I didn't get a call. After listening to some mumbo-jumbo she told me to file a dispute with my bank!!!!! So I did. Steve called me at some point and we went over the problem. I e-mailed the info i had to him. Never got a follow up call. 14 days later my account did get a credit. BEWARE if you dont pay cash.re was no overage for the day. So I went to the bank and they confirm two $56 charges have been paid to Noodles. They print out what i need and back I go to see Gina "with a G". I get told she will have the I.T. dept look into it and i would get a call tomorrow. I didn't get a call so I