Reviews for Discovery Coffee
| 5 stars |
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6 votes - | 26% |
| 4 stars |
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16 votes - | 70% |
| 3 stars |
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0 votes - | 0% |
| 2 stars |
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0 votes - | 0% |
| 1 star |
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1 votes - | 4% |
Latest MenuPix Reviews
03/12/2020 - Snide, indifferent, incompetent staff
On Saturday March 7, I went to that location to get drinks for myself and my wife, and food for us and our baby daughter. We were on our way to the ferry, but had allotted plenty of time. There was one person in front of me. After he ordered his drink, he and the slightly built red-haired boy behind the counter moved off to one side and had a conversation for five or ten minutes. The content of their conversation was not important, or time-sensitive, or related to his order. It was just idle chatter, while I stood there at the cash register waiting to order and my wife and baby daughter waited in the car.
Given prior shortfalls in service by the, frankly, snide and indifferent staff, I decided that I would afford Discovery Coffee one last chance.
Yesterday morning, I went into that location to get my daily large latte. After my order was taken, I went and waited by the side where the drinks are dispensed. After the first person who ordered after me received their drink, also made with an espresso (so not just a drip coffee), I made note of the order the cups were in - mine was fourth behind three other espresso drink orders that had been ordered after me. After another drink was made for someone after me in line, I asked the short brown-haired girl behind the counter about my drink. She replied 'Yaw, there was a mix up in the order of the drinks' with a 'f-you' look on her face. I pointed out my cup and informed her that two drinks ordered after mine had been made, and the other two cups waiting were also ordered after mine. I also said to her "not even a sorry?". She replied, sarcastically, "oh gee, sawreee!" - again with the 'f-you' look. She then proceeded to make another drink ordered after mine, I can only guess out of spite, then made my drink. I had waited 8-10 minutes longer than I should have.
I contacted them by email, was told the manager of that location would email me. Never happened.
They have lost at least one loyal customer.