Reviews for El Fogon Mexican Restaurant

05/04/2024 - P M.
ok

02/20/2023 - MenuPix User
Absolutely unprofessional experience with staff & management. We requested a second margarita and the glass literally exploded on our table. Waiter was right beside us and witnessed it. We had a six month baby right by it, the table was soaked, our pans were wet and part of the food was inedible. We requested part of the fajita to be removed due to visibly being exposed to the glass and liquid but tried to eat the meat part to no avail. Waiter offered another fajita, but by the time WE finished cleaning ourselves and the table, it was too late. Management never came by to see if everything was ok, specially with broken glass and a baby in the same proximity. And if that wasn't enough, our bill was never adjusted. Management told us it was our fault that we refused to get the dish replaced. Never in my many years of customer service have I experienced such lack of empathy or concern for a customer. So instead of subtracting $15 off our bill with an apology, this restaurant lost not only a customer but hopefully others after reading this review. When it comes to food served amongst broken glass, a liability is just around the corner. But the lack of concern is what speaks volumes in this case.

04/17/2021 - Coldgin
Food and atmosphere is awesome

03/10/2021 - Bree
Always a great experience with friends and family. Food and service is exceptional. We are so fortunate to have this establishment close by.

01/14/2021 - MenuPix User
First time eating here, we had to do pickup due to quarantine . Everything was awesome, we will be doing this again soon.

12/31/2020 - Don Sharp
Best service and food in this town.

10/29/2020 - Joi Davis
Awesome restaurant! Love the service love the people working here. Great food and prices too

08/10/2020 - Joi Davis
Food was great! Wonderful staff!!! Will be back very soon

07/16/2020 - MenuPix User
Best Mexican food around here, this is coming from a former Texan who has eaten the best. Just know you are in for a real treat when you eat here. Clean, friendly place and such enjoyable entertainment on weekends. Best around in my book...

05/05/2019 - Sharon
Food is always great! I come there at least 1-2 times a week! Love it