Reviews for Sam's Pizza

06/11/2024 - Buck R.
Always good food and service

11/23/2020 - MenuPix User
My family has been going there for years. I’ve had several large group meals there from church gatherings to my birthday lunch. The customer service has never been an issue for us, I guess until we had a reason to speak with the manager. My husband ordered a Philly cheesesteak as he usually does and the sandwich was just about empty when he opened it at home. He called and they had him take it back. When the cook asked him what was wrong, he told my husband that if he made him another one, it would be the same. My husband was infuriated that this is how they handle a customer complaint. They made him another which was still not like they usually make them but he took it anyway. No one offered an apology or even offered a drink for him having to drive there twice for one sandwich. When he got home, he called the manager who was equally rude. Never once apologized for the inconvenience stating that my husband was wrong. They definitely do not care about customer satisfaction and do not understand the old way of doing business, which states that the customer is always right. When my husband asked if he was the manager or the owner, he replied with “I’m whatever you want bro.” He was so rude and just kept arguing about how my husband was wrong. We will definitely not be taking groups or ordering for ourselves ever again with this place. Worst customer service I’ve had in a long time! We go there so that we are not giving our money to chain restaurants and that’s how they treat a customer that wants what they pay for! Not one person from the phone person, the cook, to the disrespectful “owner” tried to make it right. Instead they chose to let the customer leave upset! Do not go there unless you’re willing to just take what you’re given! I’m usually the one that lets things slide when it comes to these types of things, but they were truly so rude that they lost me as a loyal customer today. This used to be my FAVORITE restaurant. Never again BRO!

08/28/2020 - MenuPix User
the total best of everything, you can bet on it...!!!

05/14/2020 - MenuPix User
Sams have the best pizza ever

11/08/2016 - #wontgoback
Good food. Rude Customer Service, not really sure if they care if we come back, especially on a busy day. Won't go back.

07/18/2015 - Bruno's
Wonderful food. Pizza is the best around. Love the people/family that run the restaurant too. Though we haven't seen each other in years, it was like old home week. They remembered!! Totally AWESOME!!