Reviews for Chili's Grill & Bar

06/01/2021 - Magan
We went to chili’s last night in WH for Memorial Day and my 30th birthday. We were there two hours to ultimately get kicked out. Let me say I have never in my life been kicked out of anywhere! Much less waited two hours with as many issues as we had to be talked down to by an incredibly rude manager named Austin.
We got there and it took a while to even get a server which no biggie there was another big table next to us and we were a pretty decent size table ourself. Someone acknowledged us and said they’d be over so we were perfectly okay with that. Well as we start ordering our poor waitress who was phenomenal and in shock and super apologetic over the whole scenario was running back and forth several times as many of us had to order drinks three times before we found something they had in stock. So she is stuck running between the bar and us numerous times as she finds out each item one at a time versus them updating her at start of shift and giving her a list of items out of to make her life easier. So this became a joke between the waitress and us that we felt so bad for and who was scared it was making her look bad. We reasssured her we knew it wasn’t her fault and she was doing great. So we asked to speak to a manager to say hey what’s going on and that she was doing great but being ran to death due to them not informing her. At this point no one was upset. The manager comes out to the table and immediately has an attitude and doesn’t let anyone speak. He starts sarcastically telling us the issues being very condescending. Meanwhile our waitress is standing there in such shock and feeling so uncomfortable. So we tell him we don’t appreciate his attitude. One person from our table actually got up and walked out due to how confrontational and ugly he was being while many of us bit our tongue waiting on him to walk away so the situation would diffuse itself. So after this encounter we ask the waitress to get us a name and number for her gm so we can call about this encounter with the manager named Austin. The waitress has no clue he’s her gm so she asks for gm info. Instead of telling her he’s the gm or giving her the info etc. he storms back out. This time he is even more confrontational than the first. He is being very loud and rude and proceeds to tell us if we want to talk to a gm we can talk to him as he passes his card. He throws his hands up in a very confrontational way saying he’s been in this industry 15 years and that he is in the middle of a rush but he can make time for us after. He also proceeds to tell us he is being sarcastic this time. So someone proceeds to tell him hey we have kids at this table so you don’t need to come out being an -ss. To which he then proceeds screaming get out. The entire restaurant was starting at our by this point. He hovers over us as we gather children and items and follows us out the door. Which I get you want to make sure we leave okay. But once everyone is out he still proceeds to stand there and run his mouth. At this point I honestly have no clue what he was even saying. I was still standing in there by the door so I could give our waitress cash as it’s not her fault nor she should lose a tip from a party our size that has been there two hours. At that point I just looked at him and calmly responded with it’s probably best if you walk away at this point to which he responded I understand and eventually walked away. We gave our server cash as soon as she came out and left. Our server again was very apologetic for his behavior and almost in tears. The worse part of this is no one was ever upset or ugly until he escalated it numerous times. Had he come out and said hey I heard y’all wanted to speak to a manager what’s going on what can I help with it would’ve been a completely different scenario. We left before our food ever came out. Also let me add this rush he referred to there were 6 tables in the entire restaurant besides us.