Restaurant Details
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No
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Credit Cards Accepted
Parking
Good for Kids
Attire
Casual
Alcohol
Reservations
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Delivery
No
Payment
Credit Cards Accepted
Parking
Good for Kids
Attire
Casual
Alcohol
Reservations
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01/17/2022 - Cory M
I have been a customer of Salt N Smoke for the past 4 years and always have had a wonderful experience, however this recent time with a nightmare to say the least... I ordered on 1/12/2022 around 8:45 PM via a Call-In on a Debit Card. What I ordered was (2) Bestie 2 Combos, one with Sweet Ribs and Smoked Wings sides were Sweet Potato Chips and Mac n Cheese, the 2nd Bestie 2 Combie was Ribs, Smoked wings and for the sides it was the Fries and the Mac N Cheese. Total for the Order was $41.72 Charged to VISA Debit Card Ending In (4360)
I recently moved away to Iowa in the past 1 year so anytime I come into town in Saint Charles to see my parents which is often I always get Salt N Smoke in Saint Charles, MO I wish I could get it from Delmar if it was closer because I have never had a bad experience at that location ever, however Saint Charles is a different story.
When I got to my parents I noticed all of the food was cold, not even slightly warm, I was really confused on how that was possible because I arrived at Salt N Smoke in Saint Charles before my order was finished. I ended up warming up both dinners because I did not want to waste food but still could not get myself to finish the meal mainly because there was something very wrong with the chicken almost like it was spoiled, my girlfriend was trying to be polite and ate everything to her regret, 1 day later she told me she had the worse stomach pain she has ever felt and it was so bad where we had to rush her to the E.R Hospital at Great River Health Center in Fort Madison, IA where we currently reside. After waiting 2 hours, doing blood tests and urine samples the doctor came to the conclusion that my girlfriend had gotten "Gastritis" which is a bad stomach inflammation which the doctor recommended it was caused from the poultry at the BBQ place she ate which was Salt N Smoke on Saint Charles...
Tried to write them via Email no response, they will be hearing from my attorney.