Delivery
Yes
Payment
Credit and Cash
Parking
Good for Kids
Yes
Attire
Casual
Alcohol
Beer and Wine
Reservations
Yes-Accepts Reservations
Cuisines:
Chinese
Price Point
$$
$ - Cheap Eats (Under $10)
$$ - Moderate ($11-$25)
$$$ - Expensive ($25-$50)
$$$$ - Very Pricey (Over $50)
WiFi
No
Outdoor Seats
No
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10/28/2020 - MenuPix User
Need to change person who answers the phone for take out orders... Young lady acting like her job is not in jeopardy with her rude and unappreciative tone... We will see if it changes, if not.. looking for another Chinese Restaurant
10/06/2020 - Shirley
Always Friendly service clean very helpful and competitive prices
04/16/2020 - MenuPix User
Restaurant needs a makeover but the food is fantastic!
12/31/2019 - MenuPix User
Food is very good. No complaints there at all.
Need to give their washrooms a real good cleaning.
07/27/2018 - MenuPix User
Huge portions and great service. The food is decent. It's not the best Chinese food I've ever had, but it's not bad for Milton.
08/01/2016 - jama
Have been ordering for years but after last nights sweet and sour scallops, that made me ill, I can never order from them again. The worse Chinese food I have ever ate (or unable to eat). I'll have to look for a new place in town. Did you get a new cook or just had a horrible night... i'll never know.
06/28/2016 - Susan
I too called to place an order on a weekend and was told that I could pick up in two hours. All I wanted was chicken balls. I said are you kidding me!! I'm not ordering for 100 people, just one order of chicken balls. She didn't seem to care and was happy to hang up the phone without my order. They lost my business.
09/25/2015 - Lala
First off they should be called plain city.... food had no taste. I ordered the general Tao chicken.... what I got was breaded chicken with some orange sauce...... called them and was told that our way of doing it. I ordered it because it had the spice sign beside it... had to peppers or spice. Owner daughter is B**** was very rude never ordering again.. like general Tao chicken from any chinsense place has some sort of the same look or things in it. All got was breaded chicken with orange sauce and lots of OIL... PLAIN CITY
01/01/2015 - Willnevergoback
Awful... New years day I show up at 5pm to place an order and I am told my order will not be ready until 730pm?? Two and half hours for chinesse food?? Their was one table in the restaurant and there was one person waiting for take out!! I walked out and will never go back! Never ever overquote how long something will be, it will be your demise!!
11/04/2014 - SynthR
Why they lost my business:
- The delivery driver begged for a tip at my door, implying that the tip wasn't big enough. Nothing was done about it upon complaint.
- They offer delivery service ($4), but require you to give them directions in the age of the GPS/Google Maps.
Milton has, perhaps, some of the most lackluster take-out and dine-in choices I've experienced in a city. I've only lived in Milton for a year, but I've yet to find many places I feel comfortable eating at or ordering from thus far. Out of the Chinese restaurants, Gold City's food was the best, BUT it's the most generic, "from frozen" Chinese food you can get. There's absolutely nothing special about what they offer - it's very run-of-the-mill.
My issue isn’t really with the food, however, it’s with the service. My fiancé placed her order and asked what their delivery fee is ($4). We only live five kilometres away from Gold City, but we were both too lazy/busy to pick it up - first mistake. The person taking her order asked for street-by-street directions. My fiancé questioned if they had a GPS or access to Google Maps, to which the response was “Noâ€. If you’re a business offering paid delivery, in absolutely no way should the onus be placed on your customer to get you to their house. That’s just ridiculous.
Our order came to roughly $31 including the $4 delivery charge (amounting to $24 worth of food before taxes). The delivery driver arrived, and I placed the money and a small tip into his open hand. He uses his finger to wade through the change and looks back up at me in disbelief. I told him it’s all there. He says, “Usually you give a bigger tip.†My response was that we’re already paying $4 for delivery, which should be going to you. He says it doesn’t, which made me ask what the $4 charge goes toward – putting things in a paper bag? Giving him a tip meant we would be paying around $7 just to have the food brought to the door. Some people would argue that I’m being ignorant, but it doesn’t cost me $7 to drive five kilometres. So there he was, the delivery driver, standing at my door on a rainy day asking for more money with an open palm. Never has anyone ever asked me for a bigger tip.
Instantly infuriated, I gave him $3 more and slammed the door. I immediately called Gold City to recount what had just happened. Gold City’s response was that they don’t beg for tips. Uh, it just happened and why would anyone even have such a policy? That's not the issue here. I asked where the delivery charge ends up and they said part of it goes to the driver. I asked what was to be done about my experience and they said he would speak to the driver. I rephrased the question and asked what they were going to do for me personally, a disgruntled, first-time customer... nothing, but they had parting words.
Gold City proceeded to tell me that the next time I ordered, I should order at least $27 dollars’ worth of food to be eligible for free delivery and that I only ordered $24 worth. Hold on, why wasn’t that mentioned on the phone when we asked about the delivery charge? I promptly replied that there wouldn’t be a next time and I feel taken by the whole experience. Nothing was said in return, not even an apology. My phone was hung up.
Like I said, the food is fine, nothing to write home about, but their stance and attitude has lost them a customer and, perhaps, more customers out of principal if my story has changed your mind. I don't tolerate this type of behaviour when I'm paying for a service. Nobody should.
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