Delivery
No
Payment
Credit Cards Accepted
Parking
Yes
Good for Kids
Attire
Casual
Alcohol
No
Reservations
Yes
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05/15/2024 - In W.
Pioneering
03/10/2023 - Rolando
Don't be fooled by the ambience or the live music. I am sharing my personal experience to warn others about the discrepancies in pricing in addition to this establishment's dishonest practice with their patrons. This appears to be a pattern based on previous complaints submitted on other social media platforms. On February 25th, my family and others celebrated two birthdays at Tequila CJ Cantina Grill. There were a total of 18 people and we were the last group to leave. The following day, I noticed discrepancies in the receipt that were not reflected in the menu. I contacted the restaurant and spoke to a manager named Ricardo. Initially, he agreed to meet with me at the restaurant to discuss the noted differences. I met the manager and he noted AND acknowledged the discrepancies indicated in the receipt. In addition, I informed him that our waitress had taken the liberty to place additional orders of ice cream for the kids without asking the parents. The manager stated that he would discuss the matter with the waitress and also return the amount questioned. He agreed to contact me by the end of the business day. He never did. I contacted him a day later and he immediately told me that he will contact me in a bit as he found a resolution to the problem. He never did. I waited a few days before reaching out to him again. I left him a voicemail expressing disappointment over his lack of professionalism and inquiring about the resolution. He text me stating that he would be getting in contact with me. Again, he never did. Needless to say, I gave this restaurant an opportunity to make amends before broadcasting my negative experience. The manager has not been responsive to the issue, and has continued to avoid a resolution. Very unprofessional and dishonest. I will no longer support this establishment.
-Rolando
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