Delivery
Yes
Payment
Credit Cards Accepted
Parking
Yes
Good for Kids
Yes
Attire
Casual
Alcohol
No
Reservations
No
www.facebook.com/Dominos/
08/12/2023 - Dawn K
The ONLY reason I'm giving them 2 stars is because the food was pretty good... once it was corrected.
When I order pizzas, I usually order extras to vacuum seal and freeze for future meals, and I've usually had good service and good food in the past, but that all changed on 8/7/23.
I live outside of the delivery area, so I ordered curb-side because my order was a large order, 2 XL specialties (one with banana peppers added), 2 orders of 8 pc chicken wings and garlic bread twists, totalling almost $57, not counting the tip.
After getting home and doing a few things before eating, about 2 hours later, I noticed there were no banana peppers on the pizza. I called the store directly, Alex answered and I explained that the banana peppers that were ordered and paid for, yes, I double checked my receipt before I called, and was given the option to go back that day for a corrected remake or I could have store credit for an XL 3 Topping pizza. I told him that I lived out a ways and asked why would I not get future credit for what I paid for and SHOULD have gotten in the first place? Alex replied, "I'm not going to give you a $30 pizza, but I can remake it today." Again I asked, why would I have to come back today to make it right? I was again given the choice to make it right today or get store credit for an XL 3 topping. Since I wanted what I ordered, I opted for the former and made another trip, 20 miles round trip, to pickup the remake.
I worked for a competitor for 14+ years and when we made a mistake, we would NEVER give the customer less than what they paid for!! Oh Domino's, your customer service is TRULY lacking! Somebody needs to train this crew on GOOD customer service, after all, the customers pay your bills.
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